What is VacationOnline Auctions? How can you offer travel services in auctions that start at $1? How do I get started? Is there a fee for registering with VacationOnline Auctions? I saw some auctions are labeled "Members Only." What does that mean? I can't register. My browser says the security certificate has expired. What time zone does VacationOnline Auctions use in its auctions? Can I bid or purchase for others? How do I know if I am bidding on one item or more? What do the "Going, Going, Gone" auctions mean? Your auctions seem vague: "East Coast/Europe", "USA/Asia", etc. What are the departure cities and destinations? I submitted my bid but I was immediately outbid by someone else. How is that possible? I won! What next? Do I get frequent traveler mileage credits on the flights I purchase through VacationOnline Auctions? How do I pay for the auctions I've won? What happens if I win and the dates I choose aren't available? Do I need to contact the airline to make my reservation? You request my choice of travel dates within 48 hours. Why so fast? What happens if you cannot confirm my requested dates? Can I change the form of payment on my registration form? What is "My Auctionwatch?" How do I add an auction to My Auctionwatch? My AuctionWatch shows that I am winning for one, when I had bid for two. What do I do? What is VacationOnline Auctions? We are the leading travel auction marketplace on the Internet. Our auctions are provided by SkyAuction--a privately held company backed by blue-chip investors--whose management team has more than 100 years of experience in the travel industry. Back to top How can you offer travel services in auctions that start at $1? VacationOnline Auctions/SkyAuction negotiates deep discounts with leading airlines, hotels and resort chains to offer you amazing travel bargains. These companies frequently need to fill their seats, rooms and cabins, but are reluctant to lower their published rates. VacationOnline Auctions allows them to sell their travel services at highly discounted prices without having to change their official published prices. Back to top How do I get started? To get started, simply click here to register and then start bidding! Back to top Is there a fee for registering with VacationOnline Auctions? No. You can register and bid for free. Back to top I saw some auctions are labeled "Members Only." What does that mean? Members Only deals are super-hot specials that are viewable to VacationOnline Auction /SkyAuction members only. These deals include "Buy It Now" specials (limited quantities of airline tickets, hotel rooms, cruises and/or packages available for sale at a fixed price), preview auctions for new travel deals before they appear on the VacationOnline Auctions/SkyAcutions public site, and luxury auctions that are only accessible in the Members Only area. In order to view any Members Only deals, you must first log in. If you are not a member yet, you'll need to register. Back to top I can't register. My browser says the security certificate has expired. Some older browsers don't recognize our security certificate. Here are some suggestions: You can follow this link to our security provider, Verisign, and see if there is an explanation for the error. Back to top What time zone does VacationOnline Auctions use in its auctions? Eastern Standard Time (New York City). Back to top Can I bid or purchase for others? Yes. Back to top How do I know if I am bidding on one item or more? When bidding on an item, you must enter the quantity desired in the quantity box (e.g., when bidding on airline tickets you must enter the quantity amount to cover your bid). A quantity of 1 will never mean a pair of tickets unless they are described very specifically (almost never) as such. When you are bidding on more than one item, be sure to enter an amount per item. Example: If you are bidding for 2 as a quantity of airline tickets and your bid is $300, you are actually bidding $300 x 2, or $600 total. Back to top What do the "Going, Going, Gone" auctions mean? These auctions open and close on the same day, and they keep on running until the bidding stops (just like a traditional auction house). Hurry and bid right away if you are interested in a Going, Going, Gone auction - because the auction may end at any moment. Back to top Your auctions seem vague: "East Coast/Europe", "USA/Asia", etc. What are the departure cities and destinations? When you click on a category, you will be brought to page listing the destinations available within the category, and will be provided with a brief description of each auction. Clicking on an auction's title (or on the "Click here for more info or to Bid" button) will display more detail on the product offered. Back to top I submitted my bid but I was immediately outbid by someone else. How is that possible? It's possible through the use of the AutoBid feature available to each and every bidder on our site. Just enter the maximum amount you are willing to pay, and AutoBid will automatically bid for you each time someone outbids you, until it reaches your designated limit. AutoBid makes it easy for you to participate in the bidding action, even if you don't have a lot of time to be online. Back to top I won! What next? Your confirmation e-mail will direct you to your "My Vacations" page, where you will be able to enter your travel details (dates, passenger names, special requests, etc.) as well as review your invoice and details of other auctions that you've won. Upon entering your travel details, you will usually hear back from us within two business days, usually sooner. Back to top Do I get frequent traveler mileage credits on the flights I purchase through VacationOnline Auctions? Depends on the auction. The best way to find out is to send an e-mail VacationOnline Auctions before you bid. Back to top How do I pay for the auctions I've won? We accept all major credit cards. Back to top What happens if I win and the dates I choose aren't available? We will always work with you to offer the best possible alternatives to satisfy your date preferences. Many of these offerings are what industry types would call "capacity controlled". However, they are generally available as outlined by us. If we cannot fulfill your request, you will be refunded for your total bid paid amount. Back to top Do I need to contact the airline to make my reservation? No, all reservations are made and all tickets are issued by SkyAuction.com. Back to top You request my choice of travel dates within 48 hours. Why so fast? Some of the products offered have limited availability and carry certain booking and ticketing deadlines. If you are currently unsure of your dates, please e-mail us to find out the deadline to receive that information for your item. If you need additional time, please e-mail winners@skyauction.com and we will be happy to accommodate you. Please be sure to include the Auction Number and your Identification Number when contacting us. Back to top What happens if you cannot confirm my requested dates? We do everything we can to confirm your choice of dates and routing. During certain times, this can be difficult as flights and hotels can be sold out. Those who are flexible have the best opportunity for immediate confirmation. If your requested dates are not available, any and all payments received will be refunded. Back to top Can I change the form of payment on my registration form? You can make any type of change, whether it's changing your form of payment or your mailing address, by editing your Profile on the "Members" page. Back to top What is "My Auctionwatch?" The Auctionwatch feature allows you keep track of all bids placed on VacationOnline Auctions.com, or just to track items of interest. Use this tool to stay at the top of who's winning! Back to top How do I add an auction to My Auctionwatch? First, make sure you have logged-in to the Members area before attempting to add any item. Then, click on the "Add to my Auctionwatch" button when reviewing the Item Description on any auction. Back to top My AuctionWatch shows that I am winning for one, when I had bid for two. What do I do? You may either increase your bid for the original quantity by going into the Members - My Auctionwatch page, or if you are the winning bidder at the close of the auction, you may request a quotation for the second party when submitting your travel details. Back to top